Shipping policy

1. Order Processing & Dispatch
All orders are processed and dispatched within1–3 business days after payment confirmation. We strive to prepare and pack your seafood items as quickly as possible to minimize waiting time and ensure you receive your fresh products promptly.
2. International Shipping & Delivery Time
We provide worldwide shipping for our premium New Zealand seafood. Standard international delivery usually takes 7–14 business days, depending on your destination country and local logistics conditions. For faster delivery, you may choose our expedited rush shipping option during checkout for an upgraded shipping speed.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout with no hidden charges or extra fees. What you see is what you pay.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend checking your local import regulations before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional New Zealand seafood supplier, we adopt high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our specialized packaging effectively protects your seafood products from damage, extrusion, and spoilage during international transit. For high-value orders, we provide optional shipping insurance at checkout to offer you extra protection and total peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse signature for the package, and contact our support team immediately for assistance.
If you find any product quality issues or defects after signing for the package, please notify our customer service team within 48 hours of delivery with valid photos and videos. We will verify your case promptly and provide reasonable solutions including return, exchange, or compensation according to the actual situation.
7. Customer Service & Shipping Consultation
If you have any questions regarding order processing, shipping status, delivery delays, customs clearance, or after-sales issues, our professional support team is always available to assist you. Feel free to contact us anytime for fast and reliable guidance.
Thank you for shopping with TEPHELIFE. We are committed to optimizing our logistics system to bring you a faster, safer, and more worry-free seafood shopping experience.